CASE STUDY · PROFESSIONAL SERVICES · MUMBAI, INDIA
Apex Legal Advisors cut IT disruption and gave 40 staff reliable support
99.8%SLA attainment
15 minAvg first response
2 weeksTime to go live
9.7/10Customer score
The challenge
With 40 lawyers and associates operating across courtroom sessions and remote home offices, frequent email sync failures and slow VPN logins were stalling critical client filings. The partners needed enterprise-grade IT stability and security without hiring an internal IT department.
The solution
Zaivit migrated the firm’s email and documents to Microsoft 365 with multi-factor authentication, configured zero-trust endpoint policies on all laptops, and deployed remote help desk coverage with a named lead technician.
The outcome
Email downtime dropped to zero, remote login friction was eliminated across all 40 devices, and staff get fast ticket resolution within 15 minutes.
“Zaivit gave our practice the stability we needed. Our attorneys work long hours and travel constantly; having dependable, named engineers always available has been invaluable.”
Rajesh Mehta, Senior Partner, Apex Legal Advisors