IT & SUPPORT · IT HELPDESK
✓ Available nowIT support your team can reach in minutes.
A remote help desk for your staff: password resets, laptops, Microsoft 365, printers and everyday IT problems, solved by a named team.
In the US, Canada, UK, Ireland, Australia and New Zealand we provide help desk only through IT providers. See fixed-price projects or work with us as an IT provider. Prices: India · worldwide.
Problems it solves
- Staff lose hours waiting for IT help
- One person "who knows computers" does IT on the side
- Nobody tracks problems, so they keep coming back
Who it is for
Businesses with 10–250 staff and no full IT team, or an IT team that needs help with everyday tickets.
What is included
| Included | Details |
|---|---|
| Help desk by ticket, email and phone | Your staff contact one place for every IT issue |
| Accounts and passwords | Resets, unlocks, MFA, new starters and leavers |
| Microsoft 365 / Google Workspace | Email, Teams, files and licences |
| Devices and printers | Laptops, desktops, software installs, printers |
| Weekly report | Tickets solved, response times, recurring issues |
| Named lead and backup | The same people know your setup |
Not included: on-site visits (available through local partners where possible), hardware purchases, large projects (quoted separately).
Service levels
| Priority | Example | First response |
|---|---|---|
| Critical | Nobody can work | 15 minutes |
| High | One person can't work | 1 hour |
| Normal | Something isn't working right | 4 business hours |
| Low | Request or question | Next business day |
How we get started
- 01Call20 minutes on your team and systems.
- 02ProposalPrice and plan within 24 hours.
- 03OnboardingAccess, documentation, staff intro.
- 04Go liveSupport starts, weekly reports begin.
How a ticket flows
- Your team raises a ticketBy ticket, email or phone: one place for every IT issue.
- Your named lead or backup picks it upThe same people who know your setup, working through logged access with MFA.
- It gets fixed remotelyOn-site visits, where needed, are arranged through local partners where possible.
- It shows in your weekly reportTickets solved, response times and recurring issues, so you see what was done. See a sample report
Support hours in your region
Often combined with
Questions
Is support remote?
Yes. On-site visits can be arranged through local partners where available.
Can we keep our current IT person?
Yes. We handle everyday tickets so they can focus on bigger work.
Is there a long contract?
No. Month to month with 30 days' notice.
Give your team IT help in minutes, not days.
Book a 20-minute call. You get a price and plan within 24 hours.