Simple, transparent pricing
Per endpoint, per month. No long contracts. Prices in USD; GBP, EUR, AUD and NZD prices are on each regional page.
Help desk
$12 per endpoint / month- L1 and L1.5 tickets
- Your business hours
- Weekly reporting
MOST POPULAR
Help desk + after-hours
$16 per endpoint / month- Everything in Help desk
- Nights, weekends and holidays
- Alert response
Projects
From $1,500 per project, fixed scope- Migrations
- Documentation cleanup
- New-client onboarding
Dedicated technicianA named person on your team
$2,400 / month
Two-week pilotReal tickets · free if we miss the SLA
$750
Add-ons
| Add-on | Price | Details |
|---|---|---|
| NOC monitoring and patching | $4 / endpoint / month | Servers $15 / server / month |
| Backup monitoring and restore testing | $10 / server or tenant / month | Monthly test restore included |
| Documentation maintenance | $200 / client / month | After the cleanup project |
| L2 escalation support | $45 / hour | Prepaid 10-hour blocks, 1-month rollover |
| MSP back office | From $500 / month | Up to 20 hours; extra hours $30 |
| QBR and vCIO reporting | From $150 / client / quarter | Deck 5 days before the meeting |
| Dispatch coordination | From $25 / dispatch | On request |
Add-ons count toward the $1,500 monthly minimum. Also available: security operations, compliance operations and AI and automation.
PILOT GUARANTEE
Miss the SLA in the pilot and you pay nothing.
- Scope and SLA targets agreed in writing before day one
- 10 business days on real tickets, up to 150 endpoints
- First-response SLA below 95% on Critical and High tickets: $750 refunded
- Day-11 review with your SLA report and a monthly plan proposal
THE FINE PRINT, IN PLAIN WORDS
- After-hours only: $6 per endpoint / month
- Monthly minimum: $1,500 across all services
- Endpoint = a managed device or server in your RMM, counted on the 1st
- Onboarding fee $1,000, waived when you start from a pilot
- Billed monthly in advance; month to month, 30 days' notice
- Out-of-scope work is quoted before we start
Savings calculator
Example assumptions, shown in USD. Change them to match your business.
Hiring locally (2 technicians)$11,000
White-label team$6,000
You save per month
$5,000
Billing questions
How do you count endpoints?
Each managed user device or server in your RMM, counted on the 1st of the month.
When do you invoice?
Monthly in advance, payable within 15 days by ACH, wire or card.
Is there a minimum?
Yes, $1,500 per month across all services.