FOR SMALL MSPs · 3–25 STAFF
White-label help desk for MSPs. Your brand, our team, 24/7.
Help desk and after-hours support for small MSPs in the US, UK and Australia, delivered under your name by a named lead technician.
- Your client raises a ticketBy phone, email or portal, exactly as they do today.
- It lands in your PSAUnder your brand, your signatures and your phone scripts.
- Your named Zaivit technician picks it upLogged virtual desktop, MFA, no client data leaves your systems.
- Resolved or escalated, then reportedYour SLAs hold, L2 escalates by your runbook, and it all shows in your weekly report.
Why small MSPs choose us
You see who does the work, what it costs and what happens if we fall short, before you sign anything.
13 years supporting US and global businesses' IT. I started Zaivit so small MSPs get the same reliable back office the big ones have.
White-label help desk, after-hours and project services
Plus add-ons: NOC monitoring and patching, backup checks, L2 escalation, back office, QBR reporting and more. See all services →
White-label help desk
L1 and L1.5 tickets, onboarding and offboarding, Microsoft 365 admin. Under your brand, in your PSA.
From $12 / endpoint / month · $1,500 monthly minimum
White-label help desk →After-hours and 24/7 support
Nights, weekends and holidays, plus alert response, so your team can switch off.
From $6 / endpoint / month
After-hours support →Projects and onboarding
Migrations, documentation cleanup and new-client onboarding, delivered to a fixed scope.
From $1,500 / project
Project outsourcing →How it works
- STEP 1Fit call20 minutes on your stack, clients and where it hurts.
- STEP 2Two-week pilotReal tickets, agreed SLA, free if we miss it.
- STEP 3OnboardingAccess, runbooks and escalation paths in about 14 days.
- STEP 4Ongoing serviceWeekly report, monthly feedback, quarterly review.
- Up to 150 endpoints, real tickets
- SLA targets agreed in writing first
- Refunded if first-response SLA is below 95%
- Day-11 review with your SLA report
Coverage in your time zone
Same runbooks and quality checks on every shift. Indian public holidays never reduce your coverage.
Security you can check, not just trust
- ✓ Company-managed devices only
- ✓ MFA on every system
- ✓ Access only via logged virtual desktops
- ✓ No client data stored on our side
- ✓ NDA-bound staff
- ✓ Quarterly security training
Not ready to talk yet?
Get the weekly report our partners receive every Monday, plus the savings calculator results for your team size.
Or open the savings calculator →Questions MSPs ask us
Will my clients know I outsource?
No. Our technicians work in your PSA using your signatures, phone scripts and processes. Your clients only ever see your brand.
How much does a white-label help desk cost?
From $12 per endpoint per month for business-hours help desk, or $16 with after-hours cover. There is a $1,500 monthly minimum and no long contract.
Is it safe to outsource MSP help desk to India?
Yes, when access is controlled. We work only through logged virtual desktops with MFA, store no client data, and every technician signs an NDA.
How good is your team's written and spoken English?
Every technician passes a written and spoken English test before hiring. You will speak with your lead on the kickoff call.
What if my lead technician leaves?
Every account has a named backup who works your tickets weekly and holds the same runbook, so service continues without a gap.
Which time zones and holidays do you cover?
Business hours (8am–6pm) in US Eastern and Central, UK, Irish, Australian and NZ time. US Mountain and Pacific hours, nights and weekends are on the 24/7 plan. Indian public holidays are covered by rota.
Am I locked into a contract?
No. After the pilot it is month to month with 30 days' notice.
Do you reward referrals?
Yes. Introduce another MSP and when they sign a monthly plan, your next month is 50% off. No cap.
What happens if we stop working together?
We return all documentation and runbooks within 5 business days and remove every account the same day.
Add a team without adding headcount.
20 minutes to see if it fits. If we miss the SLA in the pilot, you don't pay.
Book a 20-min fit call