TRUST CENTER

How we protect your clients' systems and data

Plain-language answers to the questions your security reviewer will ask.

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ISO 27001Readiness under way

ACCESSNamed accounts, MFA, logged sessions

SECURITY POLICIESSix core policies live

Our controls

DevicesCompany-managed, encrypted laptops with endpoint protection. No personal devices.

IdentityMFA on every system, least-privilege access, removed the day someone leaves.

AccessYour systems are reached only through secured, logged virtual desktops.

DataClient data stays in your systems. Nothing is downloaded or stored on our side.

PeopleNDAs and security training at hiring, refreshed every quarter.

WorkplaceRemote-first: staff work from home or our Nashik office on company-managed, encrypted laptops, and reach client systems only through logged virtual desktops. Clean-desk and no-phone rules apply in the office.

How access works

Our technician

Secured virtual desktopMFA · logged · no downloads

Your PSA, RMM and client tenantsData stays here

Client data never leaves your systems. Nothing is stored on our devices or in India.

Our commitments to you

Channel only in your marketsIn the US and Canada, the UK and Ireland, and Australia and New Zealand, we sell help desk and managed IT only through IT providers, never directly to businesses.
No client poachingNon-solicitation clause in every contract.
Incident notificationWe tell you within 24 hours of any suspected incident.
Clean exitDocumentation returned within 5 business days; access removed the same day.
Only your named team sees your dataAccess is limited to your lead and backup.
Data protection termsA DPA, signed before work starts, with US, UK, EU and Australian transfer terms.

Certification roadmap

Milestone	Status	Target
Six core policies and controls live	Done	Before first pilot
ISO 27001 gap assessment	In progress	To be announced
ISO 27001 certification audit	Planned	To be announced
SOC 2 Type I	Planned	To be announced

Need something sooner? We complete your security questionnaire in full within 3 business days.

Documents

Security overview (PDF)Request
Completed security questionnaireRequest
Data processing agreementRequest
Sub-processor listView