WHITE-LABEL AFTER-HOURS SUPPORT
MSP after-hours and 24/7 support, under your brand
Nights, weekends and holidays covered by a named team, so your engineers can switch off and your SLAs hold.
STARTING PRICE
$6 / endpoint / month
After-hours only
$16 with business-hours help desk
✓ Free pilot if we miss the SLA
$1,500 monthly minimum Book a 20-min fit call See full pricing
$16 with business-hours help desk
✓ Free pilot if we miss the SLA
$1,500 monthly minimum Book a 20-min fit call See full pricing
What after-hours covers
| Window | What we handle | Escalation |
|---|---|---|
| Weeknights (6pm–8am your time) | Tickets, password resets, alerts, outage triage | Your on-call for Critical, by phone |
| Weekends | Full ticket queue and monitoring alerts | Your on-call for Critical, by phone |
| Public holidays (yours) | Same as weekends | Your on-call for Critical, by phone |
| Indian public holidays | No change: covered by rota | — |
After-hours service levels
| Priority | First response | Action |
|---|---|---|
| Critical | 15 minutes | Triage, contain, call your on-call |
| High | 1 hour | Work to resolution or hand over with notes |
| Normal | Next business morning | Logged, triaged, queued for your team |
| Low | Next business day | Logged and queued |
IncludedTicket handling, alert response, outage triage, user communication in your name, shift handover notes every morning.
Not includedOn-site visits, changes outside approved runbooks, vendor escalations needing your contract access.
Every morningA handover note in your PSA: what came in overnight, what is resolved, what needs your team.
After-hours questions
Can you call my on-call engineer?
Yes. For Critical tickets we phone your on-call within 15 minutes, following your escalation list.
Do you monitor RMM alerts too?
Yes, if you grant read access. We triage alerts against your runbooks and act or escalate.
Can I start with weekends only?
Yes. Weekend-only cover is priced per endpoint; ask for a quote on the call.