WHITE-LABEL NOC
NOC monitoring and patch management for MSPs
Proactive monitoring of your RMM alerts and scheduled patching, run by a named team under your brand.
STARTING PRICE
$4 / endpoint / month
Servers $15 / server / month
Add-on to any help desk plan
$1,500 monthly minimum across services Book a 20-min fit call See full pricing
Add-on to any help desk plan
$1,500 monthly minimum across services Book a 20-min fit call See full pricing
The problem
Alerts pile up in the RMM, patching slips, and problems surface only when a client calls.
The outcome
Alerts triaged around the clock, patches applied on schedule, and a monthly health report for every client.
What's included
- ✓ RMM alert monitoring and triage
- ✓ Monthly patch cycles for Windows and third-party apps
- ✓ Failed-patch remediation
- ✓ Disk, service and agent health checks
- ✓ Monthly patch compliance report per client
Not included
- — Hardware replacement
- — Firmware and network device upgrades without approval
- — Change windows outside the agreed schedule
Monitoring and patching standards
| Item | Standard |
|---|---|
| Critical alert | Acknowledged within 15 minutes, 24/7 |
| Patch cycle | Monthly, in your agreed maintenance window |
| Critical security patches | Within 14 days, or sooner on your instruction |
| Patch compliance target | 95% of endpoints patched each cycle |
| Report | Monthly, per client, under your brand |
Questions
Do you work in our RMM?
Yes. We use your RMM and your patch policies; we never install our own agents.
Who approves reboots?
You set the maintenance windows and approval rules; we follow them exactly.
Can we add NOC without the help desk?
Yes, but most partners combine it with help desk or after-hours.