WHITE-LABEL DOCUMENTATION
Documentation maintenance for MSPs
Keep every client's runbooks, passwords vault structure and network notes current, every month.
STARTING PRICE
$200 / client environment / month
Follows our documentation cleanup project
Monthly review and updates
Works in your documentation tool Book a 20-min fit call See full pricing
Monthly review and updates
Works in your documentation tool Book a 20-min fit call See full pricing
The problem
Documentation is cleaned up once, then decays. Six months later nobody trusts it.
The outcome
Runbooks stay accurate, new technicians ramp faster, and escalations are resolved without guesswork.
What's included
- ✓ Monthly review of each client environment
- ✓ Updates after every change or ticket fix
- ✓ User, device and licence lists kept current
- ✓ Gaps flagged to you with suggested fixes
Not included
- — Initial cleanup (a separate fixed-price project)
- — Collecting information directly from your clients without approval
Monthly cycle
| Week | Activity |
|---|---|
| Week 1 | Review changes from last month's tickets |
| Week 2 | Update runbooks, assets and contacts |
| Week 3 | Check access lists and licence counts |
| Week 4 | Send summary of changes and gaps |
Questions
Which documentation tools do you use?
Yours. We work inside your documentation platform.
Do we need the cleanup project first?
Usually yes, so maintenance starts from an accurate baseline.