WHITE-LABEL HELP DESK · HEALTHCARE CLIENTS
Help desk for MSPs with healthcare clients
L1 support for the medical, dental and allied-health practices on your books, run inside your PSA with access limited to what each ticket needs.
Named lead + backup
$1,500 monthly minimum, billed in USD Book a 20-min fit call
Start with what HIPAA actually requires
There is no official HIPAA certification for an IT provider, and we do not claim one. What matters is how protected health information (PHI) is handled: who can reach it, how access is logged, and what agreements are in place between the practice, your MSP and any subcontractor.
If your client contracts require a Business Associate Agreement to flow down to subcontractors, raise it on the fit call before any ticket access. We confirm in writing what we can sign before work starts.
How we handle healthcare tickets
- Minimum necessaryWe work on devices, accounts and Microsoft 365 issues without opening patient records. If a fix would need PHI access, the ticket goes to your team.
- Logged accessMFA on every account and remote sessions logged through your tools, so every action has an audit trail.
- Your escalation matrixVIP and clinical-system tickets follow the rules you set, including direct escalation for anything touching practice-management or imaging systems.
- Offboarding the same dayStaff leavers lose access the day they go, using your offboarding runbook.
- Written recordsNotes on every ticket and a weekly report, so you can show what was done and when.
- Clear limitsNo on-site work, no changes to clinical systems without your approval, and no legal advice.
Compliance work beyond the help desk
For clients who need readiness work, such as risk assessments, policies and evidence collection, see compliance operations, delivered with vetted specialist partners under your brand.
Business-hours plans cover 8am–6pm Eastern and Central. Mountain and Pacific clients use the 24/7 plan ($16 per endpoint per month bundled with help desk), so afternoon tickets are not waiting until your next morning.
Questions
Are you HIPAA certified?
No. No government HIPAA certification exists for IT providers. We describe our controls plainly and agree contract terms with you in writing.
Will you sign a BAA?
Raise it on the fit call. We confirm in writing what we can sign before any access to client systems.
Do you support dental and medical practice software?
We handle the devices, accounts, email and network issues around those systems. Vendor-specific clinical software issues go to the vendor or your team, as your runbook sets out.