RUN · MANAGED IT
Available nowManaged IT — help desk plus proactive monitoring
Everything in the help desk, plus monitoring, patch management and backup checks — one named team and a weekly report.
AT A GLANCE
IncludesIT help desk
Critical response15 minutes (business hours)
ReportingWeekly ticket report
HoursMon–Fri 9am–6pm IST
Tiers
EssentialsHelp desk, Microsoft 365 support and weekly reporting.
StandardAdds endpoint monitoring, patching and backup status checks.
AdvancedAdds security baseline reviews and quarterly planning calls.
Service levels
First-response targets during business hours (Mon–Fri 9am–6pm IST for India plans).
| Priority | Example | First response |
|---|---|---|
| Critical | Nobody can work | 15 minutes |
| High | One person blocked | 1 hour |
| Normal | Something is wrong | 4 business hours |
| Low | Question or request | Next business day |
Weekly report
Every Monday you get tickets opened and closed, response times against targets, and recurring issues with suggested fixes. See a sample report.
Onboarding
- 01CallScope and tier.
- 02QuoteWithin 24 hours.
- 03OnboardAccess and documentation.
- 04Go liveAbout 2 weeks typical.
Questions
How is this different from the help desk?
Managed IT adds proactive monitoring, patching and backup checks on top of IT help desk tickets.
Can we compare to hiring in-house?
Is there a contract?
Month to month with 30 days’ notice on direct plans.
Get a managed IT quote for your team.
Critical issues: first response in 15 minutes during business hours.