ABU DHABI · IT SUPPORT
IT support for Abu Dhabi businesses
Remote help desk, Microsoft 365 and a security baseline for companies in Abu Dhabi, including suppliers who answer security questionnaires from larger clients.
Rated 5.0 from 11 Google reviews (opens in new tab) · Written price within 24 hours
Security questions from larger clients
Abu Dhabi companies that supply government entities and large enterprises are increasingly asked about MFA, device encryption, backups and how leavers lose access. Answering “we think so” loses tenders.
Our Business Plus tier puts those controls in place and keeps evidence of them: MFA on every account, managed and encrypted laptops, backup checks, and offboarding the day someone leaves. Your weekly report doubles as a record of what was done.
What’s included
Not included: on-site visits, hardware purchases and large projects, which are quoted separately.
- Help deskTickets by email, phone and WhatsApp, answered by a named lead and backup who learn your setup.
- Microsoft 365 and Google WorkspaceAccounts, mailboxes, shared drives, MFA and licence clean-up, plus new-starter and leaver setup on the Business tier.
- DevicesLaptop and phone setup, updates and remote troubleshooting; monitoring, patching and backup checks on Business Plus.
- Weekly reportEvery Monday: tickets opened and resolved, response times and recurring issues, with suggested fixes.
- DocumentationPasswords vaulted, systems documented, so knowledge does not sit in one person’s head.
- ProjectsEmail migrations, new-office setup, websites and software, quoted at a fixed price before work starts.
Security baseline on Business Plus
- IdentityMFA for every user, separate admin accounts and sign-in alerts.
- DevicesEncryption, automatic updates and remote wipe for lost laptops.
- BackupBackup status checked and a restore tested.
- PeopleOnboarding and offboarding runbooks applied every time.
Response times
| Priority | Example | First response |
|---|---|---|
| Critical | Nobody can work | 15 minutes |
| High | One person can’t work | 1 hour |
| Normal | Something isn’t working right | 4 business hours |
| Low | Request or question | Next business day |
First-response targets during your agreed business hours. We confirm your working week in writing before go-live.
Questions
Can you help us answer a client security questionnaire?
Yes, for the IT controls we manage. We tell you plainly which answers are “yes” today and what it takes to make the rest “yes”.
Do you visit offices in Abu Dhabi?
No. Delivery in the UAE is remote. We tell you when a task needs someone on-site.
Is our data kept in the UAE?
Your data stays in the Microsoft 365 or Google Workspace tenant you own, in the region it is configured for. We do not copy it to our own systems.
Is VAT included?
No. Prices exclude VAT, which is added where it applies.
How fast can we start?
A written scope and price within 24 hours of your call, then about 2 weeks to set up accounts, documentation and monitoring. Your first weekly report arrives 7 days after go-live.
Can we cancel?
Yes. Contracts are month to month with 30 days’ notice, and we hand over all documentation when you leave.
IT support that stands up to a security questionnaire.
Book a free 20-minute call. Written scope and price within 24 hours.