DOHA · IT SUPPORT
IT support company for Doha businesses
A named remote IT team for companies in Doha and across Qatar: help desk, Microsoft 365 and devices, a 15-minute first response for critical issues, and a report every Monday.
Rated 5.0 from 11 Google reviews (opens in new tab) · Written price within 24 hours
Remote IT for Qatar’s growing companies
Doha’s service and trading companies often run lean: a Microsoft 365 tenant, laptops, a shared drive and an accounting system, managed by whoever has time. When something breaks, the whole office waits.
We give you a named lead and backup who answer by WhatsApp, email or phone during your business hours and fix most issues remotely. Essentials is $39 per user per month, about QAR 142, excluding tax, minimum 5 users.
What’s included
Not included: on-site visits, hardware purchases and large projects, which are quoted separately.
- Help deskTickets by email, phone and WhatsApp, answered by a named lead and backup who learn your setup.
- Microsoft 365 and Google WorkspaceAccounts, mailboxes, shared drives, MFA and licence clean-up, plus new-starter and leaver setup on the Business tier.
- DevicesLaptop and phone setup, updates and remote troubleshooting; monitoring, patching and backup checks on Business Plus.
- Weekly reportEvery Monday: tickets opened and resolved, response times and recurring issues, with suggested fixes.
- DocumentationPasswords vaulted, systems documented, so knowledge does not sit in one person’s head.
- ProjectsEmail migrations, new-office setup, websites and software, quoted at a fixed price before work starts.
Working week and data
Qatar’s working week usually runs Sunday to Thursday. We confirm your working days and hours in writing before go-live. We follow your obligations under Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016), with MFA, logged sessions and least-privilege access.
Response times
| Priority | Example | First response |
|---|---|---|
| Critical | Nobody can work | 15 minutes |
| High | One person can’t work | 1 hour |
| Normal | Something isn’t working right | 4 business hours |
| Low | Request or question | Next business day |
First-response targets during your agreed business hours. We confirm your working week in writing before go-live.
Questions
Do you have staff in Doha?
No. Delivery is remote. We tell you when a task needs someone on-site.
Which currency do you invoice in?
USD. QAR amounts on this page are approximate, at the pegged rate of 3.64.
Can you migrate our email to Microsoft 365?
Yes, quoted at a fixed price. See our migration guide.
Is VAT included?
No. Prices exclude VAT, which is added where it applies.
How fast can we start?
A written scope and price within 24 hours of your call, then about 2 weeks to set up accounts, documentation and monitoring. Your first weekly report arrives 7 days after go-live.
Can we cancel?
Yes. Contracts are month to month with 30 days’ notice, and we hand over all documentation when you leave.
A named IT team for your Doha office.
Book a free 20-minute call. Written scope and price within 24 hours.