UAE · REMOTE IT SUPPORT
Remote IT support for UAE businesses
Fixes delivered over a secure remote session, by WhatsApp, phone or email, from a team that already knows your systems. One monthly price per user instead of paying by the hour.
Rated 5.0 from 11 Google reviews (opens in new tab) · Written price within 24 hours
Monthly support vs paying per hour
Hourly remote support looks cheap until you add up a month of small problems: every call starts from zero, with a technician who does not know your setup. A monthly plan turns that into a fixed cost per user and gives you the same people every time.
For a 10-person team, Essentials is $390 a month (about AED 1,430), with unlimited help desk tickets during your business hours, a 15-minute first response for critical issues and a weekly report.
How remote support works
- You report itWhatsApp, email or phone. Each message becomes a ticket so nothing is lost.
- We connect securelyA remote session you approve, logged and with MFA on our side.
- We fix and documentThe fix is written into your documentation, so the next person sees it.
- You see the trendEvery Monday: what broke, how fast we responded and what to fix for good.
What’s included
Not included: on-site visits, hardware purchases and large projects, which are quoted separately.
- Help deskTickets by email, phone and WhatsApp, answered by a named lead and backup who learn your setup.
- Microsoft 365 and Google WorkspaceAccounts, mailboxes, shared drives, MFA and licence clean-up, plus new-starter and leaver setup on the Business tier.
- DevicesLaptop and phone setup, updates and remote troubleshooting; monitoring, patching and backup checks on Business Plus.
- Weekly reportEvery Monday: tickets opened and resolved, response times and recurring issues, with suggested fixes.
- DocumentationPasswords vaulted, systems documented, so knowledge does not sit in one person’s head.
- ProjectsEmail migrations, new-office setup, websites and software, quoted at a fixed price before work starts.
Response times
| Priority | Example | First response |
|---|---|---|
| Critical | Nobody can work | 15 minutes |
| High | One person can’t work | 1 hour |
| Normal | Something isn’t working right | 4 business hours |
| Low | Request or question | Next business day |
First-response targets during your agreed business hours. We confirm your working week in writing before go-live.
Data protection
We work under your data-protection obligations, including the UAE’s Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), using MFA, logged remote sessions and least-privilege access. A data processing agreement is part of our terms.
Questions
Is remote support enough for a whole company?
For most office teams, yes: accounts, email, laptops, printers and cloud apps are all handled remotely. Physical work such as cabling or replacing hardware needs someone on-site, and we tell you when that is the case.
Which remote tool do you use?
A business remote-support tool with session logging. You approve each session, and access ends when the session closes.
Do you offer support outside business hours?
After-hours cover is quoted separately if you need it.
Is VAT included?
No. Prices exclude VAT, which is added where it applies.
How fast can we start?
A written scope and price within 24 hours of your call, then about 2 weeks to set up accounts, documentation and monitoring. Your first weekly report arrives 7 days after go-live.
Can we cancel?
Yes. Contracts are month to month with 30 days’ notice, and we hand over all documentation when you leave.
Swap hourly call-outs for one monthly price.
Book a free 20-minute call and get a written price within 24 hours.