DUBAI · IT SUPPORT
IT support company for Dubai businesses
A named IT team for your office, free-zone company or remote staff: help desk, Microsoft 365 and devices handled remotely, with a published price and a report every Monday.
Rated 5.0 from 11 Google reviews (opens in new tab) · Written price within 24 hours
Built for how Dubai companies work
Most Dubai teams we speak to are small to mid-sized: a mainland or free-zone company with staff across the office, home and client sites, running Microsoft 365 or Google Workspace and a mix of personal and company laptops. What they lack is not tools but someone accountable for keeping it all working.
That is the job we take on. You get a named lead and a backup who learn your setup, answer by WhatsApp, email or phone during your business hours, and send a written report every Monday so you can see what was fixed and what keeps breaking.
What’s included
Not included: on-site visits, hardware purchases and large projects, which are quoted separately.
- Help deskTickets by email, phone and WhatsApp, answered by a named lead and backup who learn your setup.
- Microsoft 365 and Google WorkspaceAccounts, mailboxes, shared drives, MFA and licence clean-up, plus new-starter and leaver setup on the Business tier.
- DevicesLaptop and phone setup, updates and remote troubleshooting; monitoring, patching and backup checks on Business Plus.
- Weekly reportEvery Monday: tickets opened and resolved, response times and recurring issues, with suggested fixes.
- DocumentationPasswords vaulted, systems documented, so knowledge does not sit in one person’s head.
- ProjectsEmail migrations, new-office setup, websites and software, quoted at a fixed price before work starts.
Response times
| Priority | Example | First response |
|---|---|---|
| Critical | Nobody can work | 15 minutes |
| High | One person can’t work | 1 hour |
| Normal | Something isn’t working right | 4 business hours |
| Low | Request or question | Next business day |
First-response targets during your agreed business hours. We confirm your working week in writing before go-live.
Pricing in plain numbers
Essentials is $39 per user per month, about AED 143 at the pegged rate, excluding VAT, with a minimum of 5 users. A 10-person team pays $390 (about AED 1,430) a month. Business and Business Plus add full Microsoft 365 or Google Workspace administration and device monitoring, quoted per user after a 20-minute call.
Setup is included up to 25 users. There is no long contract: month to month, 30 days’ notice. See the full international pricing.
Questions
Do you send engineers on-site in Dubai?
No. Delivery in the UAE is remote. Most help desk, Microsoft 365 and device issues are solved remotely; if you need hands-on work, such as cabling or a hardware swap, we tell you so and help you brief a local provider.
Do you support free-zone companies?
Yes. Mainland and free-zone companies get the same service. What changes is your licences and devices, not how we support them.
Can you take over from our current IT provider?
Yes. We document what exists, move admin access to accounts you own, and run both in parallel for a short handover if you want.
Is VAT included?
No. Prices exclude VAT, which is added where it applies.
How fast can we start?
A written scope and price within 24 hours of your call, then about 2 weeks to set up accounts, documentation and monitoring. Your first weekly report arrives 7 days after go-live.
Can we cancel?
Yes. Contracts are month to month with 30 days’ notice, and we hand over all documentation when you leave.
A named IT team for your Dubai office.
Book a free 20-minute call. You get a written scope and price within 24 hours.