RIYADH · IT SUPPORT
IT support company for Riyadh businesses
A named remote IT team for companies in Riyadh and across Saudi Arabia, with a price you can read before you call: from $39 per user per month.
Rated 5.0 from 11 Google reviews (opens in new tab) · Written price within 24 hours
Prices on the page, not after a sales call
Most IT providers ask you to book a meeting before they show a price. We publish ours: Essentials is $39 per user per month, about SAR 146, excluding VAT, with a minimum of 5 users. A 20-person team pays $780 (about SAR 2,925) a month.
Business and Business Plus add Microsoft 365 or Google Workspace administration and device monitoring, quoted per user after a 20-minute call. Projects are quoted at a fixed price before work starts.
What’s included
Not included: on-site visits, hardware purchases and large projects, which are quoted separately.
- Help deskTickets by email, phone and WhatsApp, answered by a named lead and backup who learn your setup.
- Microsoft 365 and Google WorkspaceAccounts, mailboxes, shared drives, MFA and licence clean-up, plus new-starter and leaver setup on the Business tier.
- DevicesLaptop and phone setup, updates and remote troubleshooting; monitoring, patching and backup checks on Business Plus.
- Weekly reportEvery Monday: tickets opened and resolved, response times and recurring issues, with suggested fixes.
- DocumentationPasswords vaulted, systems documented, so knowledge does not sit in one person’s head.
- ProjectsEmail migrations, new-office setup, websites and software, quoted at a fixed price before work starts.
Working week and hours
Saudi Arabia’s working week runs Sunday to Thursday. Tell us your working days and hours on the call and we confirm them in writing before go-live, so tickets are answered on the days your team works. India is 2.5 hours ahead of Riyadh, so a Saudi working day overlaps ours.
Response times
| Priority | Example | First response |
|---|---|---|
| Critical | Nobody can work | 15 minutes |
| High | One person can’t work | 1 hour |
| Normal | Something isn’t working right | 4 business hours |
| Low | Request or question | Next business day |
First-response targets during your agreed business hours. We confirm your working week in writing before go-live.
Personal data protection
We follow your obligations under Saudi Arabia’s Personal Data Protection Law, with MFA, logged remote sessions and least-privilege access, and we keep your data in the cloud tenant you own. A data processing agreement is part of our terms.
Questions
Do you have engineers in Riyadh?
No. Delivery is remote. We tell you when a job needs someone on-site and help you brief a local provider.
Do you work in Arabic?
We work in English. Templates for your staff can be prepared in Arabic on request.
Which currency do you invoice in?
USD. SAR amounts on this page are approximate, at the pegged rate of 3.75.
Is VAT included?
No. Prices exclude VAT, which is added where it applies.
How fast can we start?
A written scope and price within 24 hours of your call, then about 2 weeks to set up accounts, documentation and monitoring. Your first weekly report arrives 7 days after go-live.
Can we cancel?
Yes. Contracts are month to month with 30 days’ notice, and we hand over all documentation when you leave.
IT support for Riyadh, priced in the open.
Book a free 20-minute call. Written scope and price within 24 hours.