SHARJAH · IT SUPPORT
IT support for Sharjah SMEs
Trading, logistics and manufacturing companies, and free-zone startups, get a named remote IT team for the price of a few hours of call-outs a month.
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Sized for small teams
Sharjah has a large base of small trading, logistics and light-industrial companies, plus startups in its free zones. Teams of 5 to 30 are common, often with one person who “knows computers” doing IT on top of their real job.
We take that work off them. A 5-person team pays the minimum of $195 a month (about AED 716), excluding VAT, for a named lead and backup, WhatsApp support and a weekly report.
What’s included
Not included: on-site visits, hardware purchases and large projects, which are quoted separately.
- Help deskTickets by email, phone and WhatsApp, answered by a named lead and backup who learn your setup.
- Microsoft 365 and Google WorkspaceAccounts, mailboxes, shared drives, MFA and licence clean-up, plus new-starter and leaver setup on the Business tier.
- DevicesLaptop and phone setup, updates and remote troubleshooting; monitoring, patching and backup checks on Business Plus.
- Weekly reportEvery Monday: tickets opened and resolved, response times and recurring issues, with suggested fixes.
- DocumentationPasswords vaulted, systems documented, so knowledge does not sit in one person’s head.
- ProjectsEmail migrations, new-office setup, websites and software, quoted at a fixed price before work starts.
Common jobs for Sharjah teams
- Shared mailboxes and emailSales and accounts inboxes that several people use, set up properly with access you control.
- Office and warehouse PCsShared machines kept updated and backed up, with logins per person.
- New starters and leaversAccounts and laptops ready on day one, access removed on the last day.
- Software suppliersWe deal with your accounting or ERP vendor’s support so you do not have to.
Response times
| Priority | Example | First response |
|---|---|---|
| Critical | Nobody can work | 15 minutes |
| High | One person can’t work | 1 hour |
| Normal | Something isn’t working right | 4 business hours |
| Low | Request or question | Next business day |
First-response targets during your agreed business hours. We confirm your working week in writing before go-live.
Questions
We only have 4 people. Can we still sign up?
Yes. Teams under 5 are billed as 5 users ($195 a month), because the named lead and backup still need to learn your setup.
Do you visit warehouses or offices in Sharjah?
No. Delivery in the UAE is remote. For network cabling or hardware, we help you brief a local provider.
Can you support our ERP or accounting software?
We handle the devices, accounts and access around it and work with your software vendor on issues inside the application.
Is VAT included?
No. Prices exclude VAT, which is added where it applies.
How fast can we start?
A written scope and price within 24 hours of your call, then about 2 weeks to set up accounts, documentation and monitoring. Your first weekly report arrives 7 days after go-live.
Can we cancel?
Yes. Contracts are month to month with 30 days’ notice, and we hand over all documentation when you leave.
Take IT off the plate of the person who “knows computers”.
Book a free 20-minute call. Written scope and price within 24 hours.